Free Worldwide Shipping

Olukai provides Free Worldwide Shipping. No standard shipping fee will be charged for eligible orders shipped through our store.

Shipping availability may depend on the destination, order details, and delivery restrictions that apply to certain regions. If we are unable to ship to your address, our customer service team will contact you for the next step.

Order Processing Time

Orders are typically processed within 1–3 days after the order is placed. Processing includes order review, payment confirmation, item preparation, and shipment handoff.

Processing time may be affected by order volume, item availability, payment review, address verification, holidays, or other operational factors.

Estimated Delivery Time

After an order has been processed and shipped, the estimated delivery time is 2–5 days. Delivery time is an estimate and may vary depending on the destination, delivery conditions, customs review, weather, holidays, or other factors outside normal handling.

Olukai does not promise a guaranteed delivery date unless a specific delivery commitment is provided in writing for your order.

Shipping Destinations

Olukai offers shipping to customers worldwide through our Free Worldwide Shipping service. Please make sure your shipping address is complete, accurate, and deliverable before placing your order.

• Enter your full name exactly as it should appear on the delivery.
• Include the full street address, apartment number, suite number, or building details when applicable.
• Provide the correct city, state or province, postal code, and country.
• Use a valid email address so we can send order and tracking updates.

Shipping Rates

Our shipping rate is simple: Free Worldwide Shipping. Customers are not charged a separate standard shipping fee for eligible orders.

If special shipping requirements are requested or if an order cannot be delivered as entered, customer service may contact you before the order is shipped.

Tracking Information

Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the tracking system.

If your tracking link does not update immediately, please allow the tracking system time to scan and display the latest shipping activity.

Wrong or Incomplete Address

Customers are responsible for entering accurate shipping information at checkout. If you notice an incorrect or incomplete address, contact Olukai customer service as soon as possible at [email protected].

We will do our best to help before the order ships, but address changes may not be possible after an order has been processed or handed off for delivery.

Olukai is not responsible for delivery issues caused by incorrect, incomplete, or undeliverable addresses provided at checkout.

Customs Duties, Import Taxes & Government Charges

If you receive a notice about customs duties, import taxes, brokerage fees, or other government charges related to your Olukai order, please contact customer service before making any payment or taking further action.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or damaged in transit, please contact Olukai customer service so we can review the issue and help with the next step.

• For delayed packages, include your order number and tracking information.
• For lost packages, let us know when tracking last updated and whether the delivery address was correct.
• For damaged packages, include clear photos of the package, product, label, and any visible damage.
• For wrong items or missing items, include your order number and photos of what you received.

Please contact us as soon as you notice an issue so we can review the situation promptly.

Delivery Issues After Shipment

After an order ships, delivery timing may be affected by local delivery conditions, customs processing, incomplete address details, weather, holidays, or other issues outside our direct control.

If your tracking information shows an issue or your package has not arrived within the expected delivery window, contact us and we will help review the available order and tracking details.

Contact Us

For shipping questions, tracking updates, address concerns, customs notices, lost packages, delayed packages, damaged packages, or wrong-item issues, please contact Olukai customer service.

Email: [email protected]

Please include your order number, the email used at checkout, your shipping address, and a clear description of your shipping concern.