Information We Collect

Olukai may collect information you provide directly, information related to your order, and basic website-use information needed to operate and improve the shopping experience.

• Contact details, such as name, email address, billing information, and delivery information
• Order details, including purchased items, order number, transaction status, and customer support messages
• Account information, if you create or use an account on our website
• Device and browsing information, such as pages visited, general site activity, and cookie-related data
• Marketing preferences, such as whether you subscribe to or unsubscribe from email communications

How We Use Information

Olukai uses customer information to provide and improve the ecommerce services requested by customers.

• To process orders and provide order-related updates
• To respond to customer service questions and support requests
• To manage returns, exchanges, product questions, and account help
• To improve website performance, shopping navigation, and customer experience
• To help prevent fraud, unauthorized activity, or misuse of our website
• To send email marketing when you subscribe or otherwise agree to receive it

Order Processing

When you place an order with Olukai, we use the information provided at checkout to review, process, confirm, and support your purchase. This may include your name, contact details, shipping details, billing details, order contents, and related customer service communications.

We may also use order information to help resolve shipping questions, return requests, exchange requests, damaged or wrong item issues, and other order-related support needs.

Payment Information

Olukai uses the provided payment methods for checkout, including PayPal, Stripe, and Credit Card payment processing. Payment information is used only as needed to complete, verify, refund, or support a transaction.

Please do not send full payment card details, passwords, or other sensitive payment information by email or through a contact form.

Cookies and Analytics

Olukai uses cookies and analytics tracking to support website functionality, understand site performance, remember basic preferences, improve navigation, and help us review how customers interact with our online store.

• Essential cookies help the website function properly.
• Preference cookies may remember selected settings or browsing choices.
• Analytics tracking helps us understand general website activity and improve the shopping experience.
• Marketing-related cookies may help measure the performance of promotional content where applicable.

You can usually adjust cookie settings through your browser. Some website features may not work properly if certain cookies are disabled.

Email Marketing

If you subscribe to Olukai email marketing, we may use your email address to send updates about products, promotions, store news, or shopping-related messages. You can unsubscribe from marketing emails by using the unsubscribe link included in those emails or by contacting us.

Transactional messages, such as order confirmations or customer service replies, may still be sent when needed to complete or support your request.

Service Providers

Olukai may share limited information with service providers that help operate the website, process payments, manage orders, deliver customer communications, provide analytics, or support other store functions.

These service providers are only given information needed to perform their services and are expected to handle information responsibly.

Data Security

Olukai uses reasonable administrative, technical, and organizational safeguards designed to protect customer information. However, no online transmission or storage method can be guaranteed to be completely secure.

Customers should also protect their account information, use secure passwords, and avoid sharing sensitive information through unsecured channels.

Data Retention

Olukai keeps customer information only for as long as reasonably needed for order processing, customer support, account management, recordkeeping, fraud prevention, dispute resolution, and other legitimate business purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for store operations.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, or a copy of certain information we maintain about you.

You may also request to unsubscribe from email marketing or ask questions about how your information is used by contacting Olukai customer support.

Children’s Privacy

Olukai does not knowingly collect personal information from children. Our website is intended for customers who are old enough to make online purchases or use the site with the involvement of a parent or guardian.

If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

If you access the Olukai website from outside the location where our store operations, service providers, or payment processors are based, your information may be processed in connection with providing the website, order services, payment support, and customer assistance.

By using our website or submitting information, you understand that your information may be handled as part of our ecommerce operations.

Policy Updates

Olukai may update this Privacy Policy from time to time to reflect changes in our practices, website features, operational needs, or applicable requirements. When updates are made, the “Last updated” date near the top of this page will be revised.

We encourage customers to review this page periodically to stay informed about how information is collected and used.