30 Days Free Returns

Olukai offers 30 Days Free Returns on eligible items. To qualify, you must contact our customer service team before sending any item back. Returns sent without contacting customer service first may not be accepted.

Please do not send your return to any address until you receive the correct return instructions and return details from our support team.

Return Eligibility

To be eligible for a return, your item must meet the conditions below:

• The return request must be started within 30 days of receiving your order.
• The item must be unused, unworn, unwashed, and in its original condition.
• The item should include original packaging, tags, labels, and accessories when applicable.
• The item must not be marked as final sale or non-returnable unless it arrived damaged, defective, or incorrect.
• Proof of purchase, such as an order number or order confirmation email, may be required.

Item Condition

Returned items must be sent back in a clean, unused condition. Items showing signs of wear, washing, damage, alteration, stains, odor, or missing original materials may be refused or may not qualify for a full refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale or non-returnable at the time of purchase
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items returned without the required return approval or return instructions
• Items missing original packaging, tags, accessories, or proof of purchase when required
• Gift cards or other digital items, if offered

How to Start a Return

To start a return, contact our customer service team before sending your item back. Please include your order number, the item you want to return, and the reason for your return request.

Once your request is reviewed, our team will provide the next steps. Do not ship any return until you have received instructions from customer service.

Return Shipping Cost

Eligible returns are free under our 30 Days Free Returns service when the return is approved and processed according to our customer service instructions.

If an item is sent back without approval, sent to the wrong location, or returned outside the instructions provided, the return may not be accepted and additional costs may apply.

Refund Process

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping fees, handling fees, gift wrapping fees, or other non-product charges may not be refundable unless required by applicable rules or unless the issue was caused by an error with your order.

Exchanges

If you need a different size, color, or item, please contact customer service at [email protected] before sending anything back. Our team will let you know whether an exchange is available and provide the correct instructions.

Exchange availability may depend on current inventory. If the requested replacement is not available, we may help you with a return and refund instead.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging when helpful.

Our team will review the issue and provide the next steps. Please do not discard the item or packaging until your request has been reviewed.

Final Sale Items

Items marked as final sale or non-returnable cannot be returned or exchanged unless they arrive damaged, defective, or incorrect. If you believe there is a problem with a final sale item, contact customer service for assistance before taking any action.

Returns Sent Without Approval

Returns sent without contacting customer service first may not be accepted. We do not display a fixed return address because return instructions and return details must be confirmed before any item is shipped back.