Contact Us
Need help with your Olukai order or have a question before you shop? Our customer support team is here to assist with order details, shipping questions, returns, exchanges, product information, and account help.
Email Customer Support
For all customer service questions, please email us at:
We typically respond within 24–48 hours. Sending clear details helps us review your request faster.
Customer Service Hours
Our customer service team is available:
Monday–Friday, 9:00 AM–6:00 PM
Messages sent outside these hours will be reviewed during the next available support window.
What to Include in Your Message
To help us assist you quickly, please include the most relevant details for your request.
- Your full name and email address used at checkout
- Your order number, if your question is about an existing order
- A short description of the issue or question
- Product name, size, color, or style details when asking about an item
- Photos, if they help explain a product, delivery, return, or exchange concern
Order Support
Contact us if you need help checking order details, confirming customer information, updating a request, or understanding the next step for an existing Olukai purchase.
Shipping Support
If you have a shipping question, please include your order number and any tracking information you have received. We can help review delivery questions, shipment updates, and address-related concerns.
Returns & Exchanges
For return or exchange help, email us before sending anything back. Include your order number, the item you need help with, and whether you are requesting a return, exchange, or another type of assistance.
Product Questions
Have a question about Olukai shoes, sandals, slippers, flip flops, sneakers, boots, golf shoes, sizing, fit, or product details? Send us the item name or product page information so we can better understand what you need.
Account Help
If you need help with account access, order history, customer details, or email-related account questions, please contact us using the same email address connected to your account when possible.
Contact Form Note
Use the contact form on this page if available. Please provide the same helpful details you would include in an email, such as your order number, product information, and a clear description of your request.
Your Privacy Matters
Information shared with our customer support team is used to review and respond to your request. Please avoid sending sensitive payment details by email or through the contact form.
We’re Here to Help
Thank you for contacting Olukai. Whether you need help with an order, shipping, returns, exchanges, product questions, or account support, we’ll review your message and reply as soon as possible within our support window.
